NEXT DAY SHIPPING
We do our very best to have your order pull, packed and shipped by next business day. Orders placed before 5:00PM Monday-Thursday will leave our warehouse the following business day. Orders placed Friday, Saturday and Sunday are waitlisted to be shipped the following Monday. Orders are processed in the order in which they are received and are shipped through USPS.
Local pickup is available to those in our area! Please select IN-STORE PICKUP at checkout to avoid shipping costs. At this time, IN-STORE PICKUP is available only at our Jefferson location at: 599 NC Hwy 16 South, Jefferson NC 28640. We do not currently offer IN-STORE PICKUP at our West Jefferson location. Your order will be ready within 24 hours of your original purchase. If you need to pick up your item before then, please call (336) 846-1089 and ask to speak with our online sales department to ensure your item is ready before you arrive.
Please make sure you purchase with a purpose! At this time, we DO NOT accept returns or exchanges. Of course, if there is a problem with your order (damaged items, incorrect item shipped), please send information and damage photos to firstname.lastname@example.org to begin the return procedure.
We work very hard to package your items with care, but sometimes damages happen out of our control! If your order was damaged in transit, please do the following:
- 1. Save the original damaged items, damaged packaging, and packing material
- 2. Email clear photos of damaged item(s) and packaging to email@example.com
- 3. Someone from the sales department will be in contact with you within 24 business hours, letting you know how your order will be corrected on our behalf!
WHAT HAPPENS ONCE MY ITEM IS SHIPPED?
You will receive an order confirmation and a tracking number! We package our items with care within our Jefferson location (in the order in which they are received) Please not transit times vary and could take up to 15 business days.
For any further questions about your online purchase or to find out more please email customer service at firstname.lastname@example.org